Return PolicyIf you are not satisfied with the purchase of your SteriShoe® ultraviolet shoe sanitizer, please call 1-866-686-Shoe (7463) for a Return Material Authorization. Replacement lamps cannot be returned or refunded for any reason.
For products purchased directly from Shoe Care Innovations, Inc. ("SCI"), we will refund the original purchase price based on your original method of payment. You have up to 21 calendar days from the time you receive your SteriShoe® ultraviolet shoe sanitizer to initiate a return.
Your returned product must be received at SCI's warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging and include all materials and documentation that shipped with the product. SCI will assess a 15% restocking fee on any opened product.
Items purchased within a bundle are held within the return guidelines for the individual item as specified in these terms. If you return an individual item from a bundle, you will be refunded the discounted price of the item you return, but you will be required to pay the difference between each remaining item's bundle price and its non-discounted price on the date of your bundle purchase. Please call Customer Service at 1-866-686-Shoe (7463) for details about returning an individual item from a bundle.
SCI recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to SCI or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. After your carrier delivers your package, it may take up to five business days to process your refund.